Operations Support Engineer I
Posted Updated
About the role
This position works closely with GML Operations, Hardware, IT, and Software teams to ensure smooth daily operations and high-quality data product delivery.
What you'll do
- Support operations project logistics, subcontractor coordination, and data acquisition activities
- Perform quality assurance checks on GML reports and data products
- Conduct first-level troubleshooting of sensors, systems, and data products
- Document root cause investigations and corrective actions
- Interface with data acquisition software and hardware systems
- Assist with sensor construction, maintenance, and qualification in lab and/or field settings
- Support quality control activities including hardware inspection and shipping coordination
- Contribute to process documentation and lessons learned
- Monitor subcontractor deployments and report findings to senior staff
- Work non-standard schedules as needed to support 7-day operations
Scope and Impact
- Executes defined tasks and projects with moderate supervision
- Contributes to incremental process improvements
- Escalates complex technical or operational issues
- Impacts team-level efficiency and data quality
Qualifications
- B.S. or B.A. degree (technical or scientific field preferred)
- 2+ years of experience working across teams in a technical or operational environment
- Experience supporting project planning and execution
- Strong attention to detail and documentation skills
- Proficiency with Microsoft Excel
- Strong written and verbal communication skills
- Willingness to travel as required
Preferred Qualifications
- Experience in oil and gas or industrial technology environments
- Familiarity with GIS tools (Google Earth, QGIS, ArcGIS)
- Experience with ticketing systems and documentation tools
- Basic coding experience (Python, MATLAB, SQL)
- Experience handling structured data formats (.csv, .kml/.kmz, etc.)