Operations Support Engineer (Identity Support Engineer)
Posted
Description
About the Role
The role focuses on application integration, onboarding support, troubleshooting, and ensuring identity services are implemented consistently and effectively. Working closely with identity engineers, platform teams, and application owners, you will contribute to onboarding activities, issue resolution, documentation, and ongoing support.
Key Responsibilities
Kirra Services is a leading provider of IT services and recruitment personnel, headquartered in Canberra, ACT. Award-winning winners of the Seek SARA 2025 Small Recruitment Company of the Year, we partner closely with a range of Federal Government agencies and are continuously seeking talented professionals to join our growing team.
Kirra Services is proudly SupplyNation Certified and majority Indigenous-owned. We are committed to creating opportunities for all Australians and strongly encourage Aboriginal and Torres Strait Islander candidates to apply for all roles.
The role focuses on application integration, onboarding support, troubleshooting, and ensuring identity services are implemented consistently and effectively. Working closely with identity engineers, platform teams, and application owners, you will contribute to onboarding activities, issue resolution, documentation, and ongoing support.
Key Responsibilities
- Support the technical onboarding of applications into enterprise identity platforms.
- Configure and validate identity connectors and integrations.
- Perform attribute and entitlement mapping activities.
- Verify identity and access workflows and onboarding configurations.
- Assist application teams with integration requirements, configuration guidance, and technical support.
- Support onboarding activities across identity governance, authentication, authorisation, and privileged access capabilities.
- Troubleshoot provisioning, authentication, and authorisation issues during onboarding and post deployment.
- Execute onboarding checklists, standards, and established implementation patterns.
- Maintain onboarding documentation, configuration records, and operational runbooks.
- Support defect resolution and minor configuration updates under guidance.
- Participate in release handovers and hypercare support activities.
- Collaborate with identity engineers, platform teams, and application stakeholders to ensure successful onboarding outcomes.
- 3-5+ years' experience in Identity and Access Management (IAM), access management, security platform support, or related roles.
- Hands on experience supporting application integrations with IAM or security platforms.
- Strong understanding of identity concepts including users, groups, roles, entitlements, and access flows.
- Experience translating application requirements into technical configurations.
- Strong troubleshooting, problem solving, and analytical skills.
- Excellent documentation and technical record keeping capabilities.
- Experience supporting application onboarding and integration activities.
- Understanding of authentication, authorisation, identity governance, and privileged access concepts.
- Current Australian Government Security Clearance (Baseline, NV1 or higher).
- Experience with Identity Governance platforms.
- Knowledge of application onboarding frameworks and repeatable onboarding patterns.
- Experience with connector configuration and validation.
- Familiarity with LDAP and REST APIs.
- Experience supporting provisioning workflows and identity lifecycle management.
- Exposure to authentication and authorisation frameworks.
- Experience creating and maintaining technical runbooks and support documentation.
- Strong stakeholder engagement and communication skills.
- Ability to work collaboratively across technical and business teams.
Kirra Services is a leading provider of IT services and recruitment personnel, headquartered in Canberra, ACT. Award-winning winners of the Seek SARA 2025 Small Recruitment Company of the Year, we partner closely with a range of Federal Government agencies and are continuously seeking talented professionals to join our growing team.
Kirra Services is proudly SupplyNation Certified and majority Indigenous-owned. We are committed to creating opportunities for all Australians and strongly encourage Aboriginal and Torres Strait Islander candidates to apply for all roles.