Operations Support Engineer

We are looking for an Operations Support Engineer to support and maintain business-critical applications and cloud environments. You will work closely with developers, product teams and business users to ensure systems remain stable, secure and highly available.

The role covers L1/L2 support, L3 code-level troubleshooting, production operations, cloud infrastructure and incident management.

• Working Location: Central
• Working Hours: Mon-Fri
• Job Type: Contract
• Salary Package: Up to $8000 (basic) + AWS

Key Responsibilities

• Provide L1/L2 application support and L3 code-level troubleshooting for production and non-production systems.
• Monitor application and infrastructure performance to ensure system availability, stability and reliability.
• Investigate and resolve application, infrastructure and security incidents within agreed SLAs.
• Perform root-cause analysis and work with developers, infrastructure teams and vendors to resolve complex issues.
• Support cloud-hosted applications and infrastructure across AWS, Azure or Google Cloud environments.
• Set up and maintain cloud environments to support application and AI-related use cases.
• Implement application and infrastructure monitoring using APM and cloud-native monitoring tools such as AWS CloudWatch.
• Support incident, problem and change management processes using ITSM tools.
• Implement security controls and manage privileged access to test and production environments.
• Identify opportunities to automate operational activities using Terraform, Ansible, scripting or other automation tools.
• Support DevOps/CI/CD pipelines, application deployments and environment configurations.
• Develop and maintain SOPs, operational runbooks, system documentation and audit records.
• Analyse operational statistics, system performance and incidents, and provide regular reports to stakeholders.
• Coordinate with internal teams and external vendors to ensure timely issue resolution.
• Participate in on-call or 24/7 production support where required.

Requirements

• Degree in Computer Science, Information Technology or a related discipline.
• Experience in Application Support, Production Support, Operations Engineering, DevOps or similar roles.
• Hands-on experience supporting production applications, including incident troubleshooting and root-cause analysis.
• Experience with cloud platforms such as AWS, Azure or Google Cloud.
• Familiarity with monitoring/APM tools and cloud-native monitoring such as AWS CloudWatch.
• Understanding of ITIL/ITSM processes, including incident, problem and change management.
• Experience with Agile, DevOps, CI/CD and information security practices.
• Knowledge of infrastructure automation tools such as Terraform and Ansible is advantageous.
• Good understanding of application and infrastructure security and access controls.
• Strong troubleshooting, analytical and problem-solving skills.
• Good communication skills with the ability to work effectively with both technical and non-technical stakeholders.

Good to Have

• Relevant AWS, Azure or Google Cloud certifications.
• Experience supporting applications in government or highly regulated environments.
• Experience with AI/Generative AI applications and AWS AI services.
• Knowledge of RAG, tool calling, workflow automation and data lakes.
• Experience implementing operational automation to reduce downtime and manual errors.

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Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781