Operations Support Manager

Position: Operations Support Manager
Location: Rugby (CV21)
Grade: RCS. M
Shift patterns: Monday-Friday. Evening Shift (14:00-22:00)
Contract Type: Permanent (Full-Time)

✅A TYPICAL DAY MAY INVOLVE

• Managing a team of up to 30 staff (Warehouse colleagues, First Line Managers and Team Leader)
• Manage and optimise operational performance against key KPIs, ensuring productivity, quality, service, cost, and customer objectives are consistently achieved
• Drive operational excellence and continuous improvement through performance analysis, root cause investigation, Kaizen activities and the implementation of sustainable process improvements
• Lead a safe, compliant and high-performing operation by championing a Safety First culture, driving behavioural safety practices, and ensuring adherence to all Health & Safety, security, and environmental standards
• Provide strong leadership to frontline and supervisory teams, fostering a culture of accountability, engagement, development and high performance across the site
• Develop robust resource plans aligned to forecast volumes, ensuring effective workforce deployment, labour utilisation, succession planning and coaching opportunities
• Build and maintain strong customer relationships, acting as a key operational contact while delivering service excellence, regular performance reviews, and continuous improvement initiatives
• Ensure operational processes, SOPs, training programmes and compliance requirements are maintained to support a best-in-class operation
• Partner with the customers and key stakeholders to drive employee engagement, recognition, wellbeing, and business growth opportunities while supporting long-term contractual success

✅THIS ROLE WOULD SUIT PEOPLE WHO

• Previous warehouse management experience within a fast-paced logistics operation is essential
• Proven leadership experience as a Team Leader/First Line Manager/Shift Manager is essential
• Strong people management skills with the ability to motivate and develop teams
• Excellent communication skills, professionalism and strong attention to detail
• Experience working in a high-volume, high-pressure environment and managing demanding customer relationships
• Confident, resilient, and able to remain professional when challenged
• Strong analytical skills, including Excel (pivot tables and data analysis) and Microsoft Office
• Experience using Warehouse Management Systems (WMS), ideally Manhattan

✅WHY JOIN US?

• Free on-site parking
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit to learn more

✅WHO WE ARE

​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing the 17th August. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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