Operations Support Manager

Operations Support Manager (Hotel Operations)

Join McKibbon Hospitality and Make an Impact Across Our Portfolio

Are you a proven hotel leader who thrives on variety, problem-solving, and driving operational excellence? McKibbon Hospitality is seeking a highly motivated Operations Support Manager to partner with our Regional Vice Presidents of Operations and provide leadership support across multiple hotel properties.

In this role, you'll step into hotels during leadership transitions, management vacancies, special projects, and performance improvement initiatives. You'll work hands-on with property teams to strengthen operations, elevate guest satisfaction, drive financial performance, and ensure brand and company standards are consistently achieved.

This position requires extensive travel and is ideal for an experienced hospitality leader who enjoys adapting to new environments, building strong teams, and creating measurable results.

Travel Expectations

This role requires up to 100% travel, typically following a schedule of approximately 10 days on-site, 4 days off, then returning to another assignment.

What You'll Do

Operational Leadership

• Provide on-site leadership and operational support at assigned hotel properties.
• Partner with Regional Vice Presidents and property leadership teams to achieve business goals and operational objectives.
• Support and improve key performance indicators including guest satisfaction, quality assurance scores, financial performance, labor management, and recruitment efforts.
• Lead hotels through periods of leadership transition, special assignments, and operational improvement initiatives.

Training & Team Development

• Coach, develop, and train associates and leaders on brand standards, company policies, and service excellence.
• Foster a culture of accountability, engagement, and exceptional guest service.
• Support recruiting, onboarding, and team development efforts.
• Review hiring manager skills and ensure proper use of all tools and resources.

Compliance & Brand Standards

• Ensure compliance with all company policies, brand requirements, and local, state, and federal regulations.
• Implement and monitor new brand initiatives and operational programs.
• Conduct property assessments to ensure safety, security, and quality standards are maintained.

Financial & Business Performance

• Support budget management, labor controls, inventory management, and cost-containment efforts.
• Analyze operational and financial performance to identify opportunities for improvement.
• Assist hotels in achieving revenue, profitability, and service goals.

Cross-Functional Collaboration

• Work closely with Human Resources, Accounting, Revenue Management, Sales, and Corporate Leadership teams.
• Maintain strong relationships with ownership groups, management partners, vendors, and clients.

Qualifications

Required

• Associate's or Bachelor's degree in Hospitality, Business, or a related field preferred.
• Minimum 3 years of experience as a Hotel General Manager.
• Strong operational leadership experience within a hotel environment.
• Experience with major hotel brands, including Marriott, Hilton, Hyatt, IHG, or similar branded properties.
• Proven success managing hotel budgets, labor costs, P&L statements, and operational performance.
• Ability to travel extensively (up to 100%).
• Strong understanding of hotel operations, guest service, and compliance requirements.

Preferred Skills

• Exceptional leadership, communication, and problem-solving abilities.
• Track record of developing high-performing teams and future leaders.
• Strong organizational and adaptability skills.
• Ability to quickly assess challenges and implement effective solutions.
• Experience leading hotels through change, transition, or turnaround situations.

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Benefits: Full Time Associates:

• Comprehensive benefits package including medical, dental, and vision

• Life insurance

• Pet Insurance

• Short and long-term disability

• Paid time off and holidays

• Tuition assistance

Financial & Occupational Wellness: All Associates

• Competitive Compensation with incentives (incentives vary by position)

• 401K Savings Plan, 50% matching up to 10% of compensation

• Associate referral program

• Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

• Fundraising matching funds program

• Team volunteer opportunities

• 24/7 chaplain services

• Exclusive hotel rate discounts

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.