Operations Support Officer

JOB OPPORTUNITY

Founded in 2007, Global Processing Centre, Ltd. has positioned itself as a bank neutral processor, providing a turnkey processing solution for financial institutions, their merchants and service providers. By integrating industry proven technologies and infrastructure with years of experience in the financial, operational, and compliance spaces, Global Processing Centre, Ltd. is equipped to provide modern payment processing services to Latin American & Caribbean markets, this, however, could not be possible without our specialized team of professionals. If you are passionate about working in the financial technology services industry; a team player with superb organizational and time management skills, then Global Processing Centre is the right place for you.

SUMMARY

The Operations Support Officer will be responsible for facilitating the day-to-day operational needs of Global Processing Centre through professional interactions with the company’s clients and employees.

RESPONSIBILITIES

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  Interfacing with customers to gather requirements for product implementation.
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  Review client communications and respond promptly and accurately.
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  Create new customer profiles in payment system and configure system to include access levels and restrictions;
• Set up client abilities to view transactions, card information, client contracts, statements and reports;
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  Group statements and reports accessible by customers in manner which is easily retrievable for usage;
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  Provide training to customers on the navigation and usage of GPC’s payment system and company financial products;
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  Provide customer support and maintain customer relationships by promptly responding and accurately addressing customer issues, which may relate towards but not limited to, resetting of client’s passwords; assisting in the provision of documents, uploading of statements or reports; tariffs and restrictions.
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  Liaison with team members on items as necessary to improve processes and procedures, ultimately resulting in customer satisfaction; and
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  Ensure that transactions files are updated; keep track of failed transactions for manual processing.
  
  
  

REQUIREMENTS

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  Minimum college certificate/diploma;
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  A minimum of 3 years working experience in providing operational or administrative support, project management support or a similar field within the financial services industry;
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  Strong customer service skills;
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  Organizational and time management skills along with excellent attention to detail and accuracy;
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  Exceptional written and verbal communication skills;
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  Highly developed PC skills and fully conversant with MS Office suite.
  

Deadline for receipt of applications is 21st August 2026