Operations Support Representative, Associate Rep, Senior Rep

JOB SUMMARY/PURPOSE

Provides clerical and customer service support including data collection and entry, information/data analysis, document preparation, report generation for the Gas Operations District, Area or local office; may also perform warehouse function in support of district or geographic location.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Prepares and maintains various monthly and quarterly operations reports (e.g., LUFG, capital job status, safety awareness activities, etc.).

• Assists with third party damages through Riskmaster System.

• Performs One Call notifications and updates.

• Assists with ARO process as required due to segregation of duties.

• Reviews and reconciles Onepay credit card expenses utilizing on-line Onepay system.

• Assists with preparation of cost estimates for new services as needed or requested by supervision.

• Updates and maintains weekly call-out schedule and dispatch daily line-up for District, Area or local office.

• Coordinates fleet maintenance schedules, mileage reports, notification of CDL certification requirements, vehicle inspections, etc.

• Ensures work orders are sent to GIS in a timely manner.

• Reviews and processes various ITRON-Meter Reading Reports/Can’t Reads.

• Research and resolve customer problems.

• Requests for information and/or records maintenance in compliance with legal retention schedules while following prescribed procedures and practices.

• Receives, stores and issues materials and supplies as needed based on district needs.

• Prepares necessary SAP records to document receipt and issuance of materials and supplies.

• Perform duties that include answering the phone, filing, faxing, copying, mail distribution, I-buy purchases, etc.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Requires a high school diploma or the equivalent knowledge of English, mathematics (addition, subtraction, multiplication, division, fractions and/or percentages), grammar and punctuation.

Minimum experience required of the position

• Associate Rep, Ops Support: No prior work experience

• Representative, Ops Support: 3+ years of gas distribution experience, including two years’ SAP experience.

• Sr. Rep, Ops Support: 5+ years of gas distribution experience, including two years’ SAP experience.

Minimum knowledge, skills and abilities preferred of the position

• Able to demonstrate effective oral and written communication skills by conveying accurate information to customers, co-workers and vendors.

• Able to demonstrate strong interpersonal skills and effective listening skills.

• Able to solve problems and make sound decisions.

• Able to prioritize and schedule tasks, pay attention to detail and demonstrate organizational skills.

• Able to become proficient in using personal computers.

• Able to apply analytical skills.

• Able to handle confidential information in a discreet and appropriate manner.

• Able to plan, prioritize, and organize job duties in order to meet deadlines.

• Able to remain calm in pressure situations.

• Able to behave in a professional manner under any circumstance.

• Able to function and work collaboratively in a team environment.

• Able to use personal computer software proficiently, such as spreadsheets, word-processing and electronic.

• Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely

• Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently

Any certificates, licenses, etc. required for the position

• None

Physical Requirements

• Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects

• Able to demonstrate and apply the manual dexterity to operate a personal computer

• Able to view computer terminal for extended periods of time

• Able to operate office equipment including telephone, copier, fax machine, and calculator

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.

• Job duties are performed in a normal and clean office environment with normal noise levels.

• Work is predominately done while standing or sitting.

• The ability to comprehend, document, calculate, visualize and analyze are required.

• Able to work regular hours, with occasional overtime.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provide safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Once all announced transactions are complete, Delta Utilities is a $1.7 billion organization representing 600,000 customers and among the top 40 natural gas utilities in the United States.

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in summer 2025.

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.