Operations Support Representative

What You’ll Be Doing

As an Operations Support Representative, you will interact with customers to enter new orders, manage existing orders, and perform wireless carrier activities.

You will be a critical link in ensuring that new Managed Services lifecycle customers have a seamless experience coming online and transitioning into service. As a key member of the Customer Support/Implementation team, you will work closely with the Customer Account Advocate assigned to the customer, as well as the wider Operations team.

This role can also provide a strong foundation for future development into a Customer Advocate role.

Your key responsibilities will include:

• Manage daily order activities, including order entry and follow-up on existing orders.
• Communicate with customers and provide general customer account support.
• Manage and follow up on Help Desk tickets.
• Support wireless carrier activities, including activations and plan/feature changes.
• Assist with troubleshooting activities.
• Coordinate closely with the Team Manager, peers within the Enterprise Mobile team, including OSRs, Team Champions (Tier 2), Mobility Admins, and the Warehouse.

What You’ll Need

• University degree or currently in the process of obtaining one.
• Minim 1 year of Order Management experience.
• Good verbal and written business communication skills.
• Professional phone presence with the ability to represent the company effectively.
• Ability to coordinate multiple activities through phone and email.
• Strong attention to detail, follow-through, and record-keeping skills.
• Ability to manage multiple activities simultaneously.
• Experience with order entry and inventory systems.
• Experience using Microsoft Office applications, including Word and Excel.
• Excellent command of English; German is required when applying for the EMEA region.
• Flexibility to work varying shifts.

Nice to Have

• Knowledge of telephony and Internet environments.
• Strong customer service skills.
• Excellent attendance and reliability.

Benefits:

• Complete insurance coverage starting on first day of employment – medical, dental, vision, life
• 401(k) with company match
• Professional development and career growth opportunities
• Collaborative and inclusive work environment
• Global exposure and opportunities to work with international teams

How Brady will support your success

• Comprehensive onboarding and training programs.
• Opportunities to collaborate with global teams and business partners.
• Exposure to customer experience, supply chain, and business transformation initiatives.
• Ongoing professional development and career growth opportunities.
• Supportive and collaborative work environment.
• Opportunities to contribute to digital innovation and continuous improvement programs