Operations Support Representative

What we need

Brady is seeking an Operations Support Representative to play a critical role in supporting operational and customer-focused activities. In this role, you will work closely with cross-functional teams to help ensure the successful execution of support activities and the delivery of high-quality solutions.

You will contribute to the success of our support operations by providing expertise, resolving complex issues, supporting process improvements, and helping ensure that customer and business requirements are met. The ideal candidate is focused on delivering excellent service, collaborating effectively with others, and continuously improving processes and outcomes.

What you'll be doing

• Lead and support a team of support specialists in delivering advanced technical support and high-quality service to customers.
• Collaborate with cross-functional teams to develop, implement, and execute support strategies that meet customer and business needs.
• Provide technical expertise and guidance to support the resolution of complex customer and operational issues.
• Drive process improvement initiatives to enhance the efficiency and effectiveness of support operations.
• Ensure adherence to quality standards, established processes, and customer service metrics.

How Brady will support your success

• Comprehensive onboarding and training programs.
• Opportunities to work with global teams and business partners.
• Ongoing professional development and learning opportunities.
• Exposure to a variety of business processes and operational functions.
• Supportive and collaborative team environment.

What you'll need to be successful

Required Qualifications

• Minimum 2 years of experience in advanced technical support or a related role.
• Strong leadership and team coordination skills.
• Excellent problem-solving and decision-making abilities.
• Ability to collaborate effectively with cross-functional teams.
• Strong verbal and written communication skills.
• Commitment to delivering high-quality customer service and support.

Preferred Qualifications

• Bachelor’s degree in engineering or a related field.
• Experience with quality management systems and processes.
• Experience supporting process improvement initiatives.
• Passion for innovation and continuous learning.

Benefits

• Complete insurance coverage starting on first day of employment – medical, dental, vision, life
• 401(k) with company match
• Tuition reimbursement
• Bonus opportunity
• Vacation and holiday pay

All your information will be kept confidential according to EEO guidelines.