Operations Support Representative

Job overview\:

Schneider is seeking an Operations Support Representative in Green Bay to provide excellent customer service to both Schneider drivers and customers during non-traditional business hours. The Operations Support Representative will answer calls, track orders and solve driver- and customer-related problems that arise.

Responsibilities\:

• Act as a subject matter expert for drivers and customers.
• Solve problems to prevent customer delays.
• Provide updates to first shift associates on issues that occurred during non-business hours.
• Maintain strong working relationships with customers, drivers and team members.
• Use a wide range of technology to accurately and efficiently complete work.