Operations Support Specialist

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will provide a variety of management services essential to the direction and operation of USCIS, assist management in administering policies and procedures, and provide advice and instruction to fellow your employees.

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.

Utilize various software packages (word processing, spreadsheets, databases, etc.) to create, edit, print, and retrieve files.

Establish and maintain files, order routine equipment, supplies and services, develop standard operating procedures (SOPs), and draft and edit correspondence.

Provide the upkeep and ensure accuracy of a variety of logs and records to support property management or inventory control.

Communicate verbally with various levels of employees and management in order to obtain and provide information.

Collect, compile, and submit information for reports, analyze data and extract information (including from graphs, charts, etc.), and assist in decision-making.

Assist in locating and selecting the proper administrative procedure or technical instruction or manual for others to perform their work.

Conditions of Employment: You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening Males born after 12/31/1959 must be registered with the Selective Service Political appointees may require OPM approval before on-boarding USCIS applies the Telework Enhancement Act of 2010 to its telework program This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed. Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Probationary Period: You may be required to serve a probationary period of 1 year.