Operations & Support Specialist, MPF

Who we are

Our mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.

Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.

What it’s like to work here

At FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us. Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.

What You’ll do

Our Mortgage Partnership Finance, or MPF, provides our customers competitive secondary market options through a selection of mortgage product offerings.

This is a customer-focused role, providing timely, knowledgeable support to external business partners and internal stakeholders within the secondary mortgage market. The specialist responds to inquiries, researches and resolves issues, and provides guidance based on established program requirements while supporting mortgage pricing and financial transactions. Additional responsibilities include compiling / analyzing mortgage data for reports of moderate to high complexity, performing rate distribution communications and reconciling daily transactions, accounts, and exceptions.

How you’ll make an impact:

• By providing strong customer service skills to support our customer’s transactions, data accuracy, and MPF Program and Guideline questions, to ensure success with the MPF Program.
• By collaborating with a variety of departments to assist with customer requests, daily analysis, and data reconciliations.
• By working in a team based in environment, leveraging your skills and experience to problem solve and assist with the team’s decision making.
• By analyzing current processes and work tasks to identify efficiencies and help reduce manual processing time, resulting in more time devoted to providing valuable customer support.

What you can expect:

• Monitor for and assist with incoming requests and questions from external business partners and internal departments
• Assist with the execution of mortgage related financial transactions and mortgage pricing
• Act as a liaison between internal departments and external business partners for the support of products and the development of financial institution relationships
• Apply origination, underwriting, servicing, and Mortgage Banking knowledge to perform research and analysis for requests and to resolve questions and issues that arise with external business partners or internal parties
• Perform daily and monthly reconciliation of transactions, accounts, and exceptions
• Contribute to end-of-month functions, processes requiring technical acumen, ad hoc reports and queries
• Complete ongoing mortgage industry and technical skill training
• Mentor and cross-train less experienced team members

What you’ll bring:

• Bachelor’s Degree or Relevant Industry Experience; majors in Finance, Economics, or Accounting a plus
• Mortgage banking experience specific to the secondary market preferred.
• Customer Service Experience preferred.
• Intermediate MS Access and Excel Skills, VBA or programming experience a plus.
• ServiceNow or other Customer Service oriented software experience a plus.
• Ability to work under pressure and deadlines
• Highly professional approach when dealing with others
• Excellent verbal and written communication skills
• Provides excellent customer service
• Quick learner with analytical skills
• Strong attention to detail; Self-starter

The Perks

At FHLBank Chicago, we believe in rewarding our high performing workforce. We offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. Our retirement program includes a 401(k) and pension plan. Our wellbeing program supports employees at work and in their personal lives: Our PTO plan provides five weeks of vacation for new employees and 11 paid holidays per year; our Lifestyle Spending Account provides an annual stipend for employees to support wellbeing activities; and our central downtown location at the Old Post Office provides easy access to public transportation and breathtaking views from our award-winning rooftop. Visit FHLBCbenefits.com for additional details about our benefits. Step into a brighter future with us

Salary Range:

$55,825.00 - $83,725.00

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. In addition to the base salary, we offer a comprehensive benefits package which can be found here: