Operations Support Specialist

Supporting the Team Behind Every Trip

At zTrip / WHC Worldwide, we are proud to be North America's largest taxi transportation provider, delivering safe, reliable, and innovative transportation solutions. We are seeking a detail-oriented and customer-focused Operations Support Specialist to support our drivers, operations team, and administrative functions through a combination of office support, record management, billing assistance, and customer service responsibilities.

In this role, you will play a critical part in maintaining efficient day-to-day operations, ensuring accurate records, supporting billing processes, and providing exceptional service to drivers and internal teams. If you enjoy problem-solving, working collaboratively, and contributing to operational excellence, we'd love to hear from you.

Benefits

• Health, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Company Match
• Opportunities for Career Growth and Advancement
• Supportive and Team-Oriented Work Environment

What You'll Do as an Operations Support Specialist:

Administrative Support

• Provide professional administrative support to drivers, management, and operational teams.
• Maintain accurate driver, vehicle, and company records in accordance with company policies and regulatory requirements.
• Perform a variety of office duties, including data entry, filing, document management, scheduling, and phone support.
• Prepare and organize documents, reports, and operational records.
• Assist with special projects and administrative initiatives as assigned.
• Support the efficient execution of daily office operations.

Billing & Account Support

• Process driver vouchers and assist with account-related transactions.
• Support drivers with billing inquiries, lease account questions, and payment research.
• Reconcile trip activity and verify the accuracy of operational and financial records.
• Prepare reports and documentation for management review.
• Work closely with accounting and operations teams to resolve discrepancies and improve workflow processes.
• Ensure billing information is accurate, complete, and processed in a timely manner.

Driver & Customer Support

• Serve as a resource for driver questions, concerns, and administrative support needs.
• Deliver responsive, professional, and high-quality customer service to drivers and internal stakeholders.
• Assist in resolving account, billing, and operational issues.
• Build positive working relationships through proactive communication and solution-focused support.
• Help ensure drivers have the information and resources they need to succeed.

Reporting & Data Management

• Maintain databases, spreadsheets, and tracking systems with a high degree of accuracy.
• Generate reports related to operational activity, billing, and driver support functions.
• Monitor and update records to ensure data integrity and compliance.
• Support leadership with reporting requests and administrative analytics.
• Identify opportunities to improve processes and increase operational efficiency.

Qualifications of an Operations Support Specialist:

• Previous experience in administrative support, operations, billing, accounting, customer service, or office administration preferred.
• Strong computer skills with excellent data entry accuracy and attention to detail.
• Effective verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving and critical-thinking skills.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Dependable, professional, and team-oriented work ethic.
• Proficiency in Microsoft Office Suite and related business software is preferred.

Why Join zTrip / WHC Worldwide?

• Join North America's leading taxi transportation network.
• Play an important role in supporting the drivers and teams that keep our business moving.
• Work in a collaborative and supportive environment.
• Gain valuable experience with opportunities for professional growth and advancement.
• Contribute to a company committed to service, innovation, and operational excellence.
• Enjoy a competitive compensation and benefits package.

Apply Today

If you're a detail-oriented professional who enjoys helping others, supporting operations, and ensuring processes run smoothly, we encourage you to apply for our Operations Support Specialist position. Join zTrip / WHC Worldwide and help support the people and processes behind every successful trip.