Operations & System IT Specialist
Salary: $20,000 – $25,000 per month
About the role
This role involves website maintenance and landing page deployment, WATI and chatbot workflow setup, Airtable database and system integration, and operational data tracking aligned with marketing efforts.
Key responsibilities
Maintain and regularly update company platform website content, engineering case studies and quotation templates
Deploy high-conversion landing pages in collaboration with Marketing, optimizing website loading speed and SEO structure
Configure, maintain and optimize WATI (WhatsApp API) tool automation flows
Design 24/7 automated reply chatbots and customer tagging systems for real-time query classification and automatic capture
Build and maintain company Airtable CRM database, optimizing engineering progress and quotation tracking systems
Establish automated workflows using Zapier / Make (Integromat) tools (e.g. website/WATI customer queries automatically synced to Airtable with automatic follow-up reminders triggered)
Set up GA4 and Meta Pixel tracking tools in collaboration with Marketing to ensure accurate promotional data integration
Create intuitive operational data dashboards to help management understand daily query volume, quotation success rate and engineering progress
About you
1 - 3 years of experience in web maintenance or system automation
Proficiency in WordPress / Webflow and other CMS website platform maintenance
Skilled in Airtable and WATI tool setup and operation
Expertise in automation integration tools
Basic understanding of digital marketing concepts (GA4, Meta Pixel, Webhook/API operation logic)
Clear logical thinking with high enthusiasm for optimizing business processes and automation
Strong communication skills, able to translate practical renovation inquiry and follow-up requirements into efficient systems
Proactive, able to solve problems independently with a sense of responsibility
Email: designman.wallacechan@gmail.com