Operations Team Leader / Operations Liaison Assistant
Summary
Oversee daily cleaning operations, assign tasks, manage staff schedules, and ensure client satisfaction in a cleaning services company.
Job Scope:
- Assign cleaning tasks.
- Create staffing schedules.
- Carry out manpower planning and deployment.
- Provide orientation and training for new staff.
- Offer high-quality customer service to clients.
- Manage the inventory and order supplies.
- Issue supplies and equipment to staff.
- Hire new staff and recommend transfers, promotions and dismissals.
- Perform cleaning duties.
- Perform services as required by clients.
- Prepare reports and share them with management.
- Establish standards and procedures for work.
- Attend staff meetings to discuss policies.
- Ensure compliance with safety and sanitation policies.
- Recommend service improvements to the management.
- Handle complaints from customer.
- For staff with valid Class 3 Driving License, a company vehicle may be issued for operational use.
- Driving staff to comply with company driving conduct and am liable for traffic offences and accidents.
Requirement:
- Physically fit, able to carry out prolonged standing and carry load
- Diploma and above
- Strong in Microsoft Excel
- Experience working in a cleaning company preferred
- Class 3 Driving License preferred
- Able to work rotating shifts on a 6 days rostered work week