Operations & Technical Support Coordinator
We are looking for Operations and Technical Support Coordinator to be responsible for:
Operations and Technical Support Coordinator
MBOX Smart Lockers
MBOX Smart Lockers is looking for a proactive, resourceful, and hands-on Operations and Client Engagement Coordinator to oversee the day-to-day operations of our locker sites and provide responsive support to our clients.
The primary focus of this role is to ensure that MBOX lockers are operating smoothly, client concerns are addressed promptly, and operational issues are properly coordinated and resolved. The role also involves maintaining strong relationships with property partners and providing secondary support for business development activities.
Key Responsibilities
Operations & Client Support
· Monitor locker operations and ensure sites are running smoothly.
· Respond to client concerns and resolve operational issues promptly.
· Troubleshoot basic hardware and system issues and coordinate repairs with the technical team.
· Coordinate installations, maintenance, relocations, expansions, and pull-outs.
· Conduct site visits, inspections, site surveys, and client orientations.
· Maintain regular communication with property management and provide updates on ongoing issues.
· Monitor locker usage and help improve utilization.
· Track and document operational issues, repairs, and client concerns.
· Identify recurring issues and recommend process improvements.
Business Development Support
· Assist in identifying and engaging potential clients and property partners.
· Support client presentations, proposals, site assessments, and follow-ups.
· Identify opportunities to expand MBOX services within existing client properties.
Qualifications
· Bachelor’s degree in Business, Operations, IT, Engineering, or a related field.
· Fresh graduates are welcome; relevant operations, technical support, or client service experience is an advantage.
· Willing to conduct regular site visits and travel as needed.
· Strong problem-solving and organizational skills.
· Strong work ethic, accountability, and ability to follow issues through to resolution.
Submission
· Email resume to careers@mbox.com.ph
About MBOX Smart Lockers Corp.
MBOX Smart Lockers Corporation is the first venture of MTech, MerryMart’s consumer technology arm. MBOX smart lockers are self-service lockers that are accessible 24/7, where customers can collect and drop off packages at their convenience. Our mission is to make online purchasing easier by providing a more convenient, efficient and secure alternative for delivering and receiving packages.
For more information, please visit www.MBOX.com.ph