Operations Technology Support Officer - Govt/Contract - LXY

Salary: $2,760 – $3,340 per month

We are looking for proactive and detail-oriented individuals to join our team as Operations Technology Support Officers. This role is ideal for candidates who enjoy a mix of IT support, system operations, stakeholder coordination, process improvement, and administrative support.

You will play an important role in supporting the stabilisation and ongoing improvement of a case management system, while helping to streamline operational workflows and enhance user experience.

Key Responsibilities

System Support & Operations

• Triage and manage incoming user queries, issues, and feedback related to the case management system

• Ensure timely resolution of issues and escalate complex matters to relevant IT personnel or project stakeholders

• Coordinate with internal stakeholders to support smooth system administration and operational continuity

• Monitor system performance during the stabilisation phase and flag issues for follow-up and resolution

• Support documentation updates, including user guides, process guides, and operational materials

Project & Process Improvement Support

• Assist in gathering business requirements, user feedback, and enhancement requests

• Support user acceptance testing (UAT), verification, and data migration activities

• Review existing workflows for system administration, issue management, and feature rollout coordination

• Identify process gaps, inefficiencies, and opportunities for operational improvement

• Help design, prototype, and implement practical operations technology solutions to improve workflows

• Develop and standardise documentation and recurring operational processes to reduce manual effort and improve consistency

Administrative & Coordination Support

• Coordinate with stakeholders such as IT teams, project managers, and operational users

• Assist in tracking project timelines, deliverables, and operational requirements

• Support data governance and data management activities to ensure accuracy, integrity, and compliance

• Ensure proper documentation and handover of knowledge, processes, and materials to the permanent team at the end of the contract

Requirements

• Background in Information Technology, Data Analytics, Business Administration, Office Management, Computer Science, or related fields will be advantageous

• Good communication and presentation skills, with the ability to explain technical concepts to non-technical users

• Strong analytical and problem-solving skills

• Able to identify improvement opportunities and support implementation of practical solutions

• Experience in project coordination, process mapping, or operations support will be an advantage

• A collaborative team player who can work well with internal and external stakeholders

• Adaptable, resilient, and able to work in a dynamic environment