Operations Trainee, Air Freight (Import Customer Service)

Multiple Openings — Permanent & Contract

Location: Alps Avenue (company tpt provided)
Working Hours: Mon – Fri, 8:30am – 5:30pm | Alternate Sat, 8:30am – 12:30pm
Employment Type: Permanent, and Contract (3 / 6 months, with strong potential for extension or conversion to permanent based on performance)

About the Opportunity

We are opening multiple entry points into Air Freight Import Operations with a global freight forwarding company, structured as a hands-on training pathway for candidates looking to build a career in logistics and freight forwarding.

No prior freight forwarding experience is required — full on-the-job training and mentorship will be provided by our operations team, covering shipment systems, import documentation, and customer coordination from the ground up.

What You'll Be Doing

• Coordinate end-to-end import shipments — from pre-alert to final delivery — under guidance from experienced team members
• Learn to process shipment data and manage shipment status updates through our operational systems
• Support customer accounts by responding to shipment inquiries and resolving day-to-day issues
• Assist with permit documentation, billing support, and operational reporting
• Build working knowledge of import customs processes, cargo handling, and industry compliance requirements

What You'll Gain

• Structured training in freight forwarding operations and systems
• Direct exposure to real client accounts and day-to-day logistics operations
• A genuine pathway to a permanent role for candidates starting on a contract track, based on performance
• Mentorship from an experienced operations team in a global logistics network

What We're Looking For

• A strong willingness to learn, with good attention to detail
• Comfortable communicating with customers and internal stakeholders
• Able to commit to the working hours listed above, including alternate Saturdays
• Diploma or equivalent preferred; relevant working experience will also be considered in place of formal qualifications
• Basic proficiency with MS Office and general computer literacy

Good to Know

• Transport subsidy provided (SGD 100 without company transport / SGD 50 with company transport, subject to availability)
• Mobile allowance provided for permanent hires
• Discretionary bonus (permanent hires)

Interested candidates, please apply with your updated resume. We regret that only shortlisted candidates will be notified.

Recruit Express Services Pte Ltd
EA Licence No. 13C6614
Liz Ooi Li Chen
EA Personnel Reg No. R1104561