Operations Training Manager
Description
As our Operations Training Manager, you will:
Plan, produce, and administer training programs for employees and managers throughout our operations/call center organization, both in Beaverton and at international supplier sites
Provide basic and intermediate fundamentals for new and current call center staff members
Educate staff, supervisors, and managers about our systems, products, and processes
Determine the appropriate communication strategies for operational training programs and initiatives
Provide continuing education and refresher training for operations-related subject matter
Implement an evaluation process and generate specifications for training revisions and updates based on evaluation feedback
Act as our project coordinator for training initiatives, such as performing needs assessments and developing our training calendar
Travel domestically and internationally up to 20%
Requirements:
A Bachelor’s degree or equivalent experience, plus 5 – 7 years relevant training experience
Extreme attention to detail, strong organizational skills, and analytical thinking ability
Intermediate to advanced skills using Microsoft Excel and Word
Intermediate to advanced skills and experience in curriculum development and adult learning theories
Strong research skills
The ability to work independently or in a team
Ability to analyze tasks and solve problems at both a strategic and functional level
Strong verbal and written communication skills
Good interpersonal skills and a high level of confidentiality
Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.
If this position isn’t a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.