Operator Supervisor
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GENERAL PURPOSE
Responsible for safely transporting people by bus on regularly scheduled High Valley Transit bus routes. This position also plays a critical role in meeting high levels of system performance, safety, and metrics by working directly with operators, HVT staff, riders, and community members.
SUPERVISION EXERCISED
Responsible for the supervision of a team of drivers.
ESSENTIAL SUPERVISORY FUNCTIONS
- Provide regular support to a team of drivers through ride-alongs, system observation, communication of performance metrics, positive and constructive feedback, and training
- Create and follow through on corrective action plans where drivers need support
- Investigate and, in a timely manner, respond to and resolve comments from the general public regarding transit operations
- Assist in assigning buses and schedules daily as needed, including to cover driver shortages
- Assist in creating detours and emergency routing plans
- Support system operations by responding to accidents or incidents throughout the transit area
- Promote Safety and a Team Spirit with all employees
- Perform other related duties as assigned
ESSENTIAL DRIVER FUNCTIONS
- Protect the safety of the transit passengers on each bus trip
- Follow a planned bus route, making scheduled stops to pick up or drop off passengers
- Assist passengers on and off the bus when help is needed
- Abide by all ADA and securement policies
- Adhere to all applicable HVT policies and procedures
- Communicate as needed with dispatch, customers, supervisors, maintenance team members, and other operators
- Contact dispatcher via two-way radio during the route; provide updates to the dispatcher and immediately report emergencies, accidents, incidents, or unanticipated delays and detours
- Visually inspect the bus before and/or after assigned routes (pre-trip/post-trip inspections)
- Report in writing any mechanical issues with the bus such as brakes, steering, body damage, or other issues
- Answer questions from customers
- Perform other related duties as assigned