Ophelia Host PT

Job Description

Title: Host/ Hostess

Reports to: General Manager

Over time: Non-Exempt

Summary of Position

Welcome and warmly greet guests on arrival. Answer telephone, take reservations, input online orders, and manage the efficient and timely seating of guest to a table that best serves their wishes.

Duties and Responsibilities

• Warmly and graciously greets all guests upon arrival.
• When possible, open front door for guests entering or leaving the restaurant.
• When immediate seating is limited, records guest names and number of people in party.
• Call out name and/ or number of party when tables become available.
• Provides guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests.
• Accommodate special seating requests for guests whenever possible.
• Seat guests based on guest preferences and balancing of customer flow in service stations.
• Upon seating, offer guests a menu and inform them of their servers name. Inspect table for proper presentation and completeness.
• Relay messages to servers and bussers as needed.
• Maintain supplies of mints and toothpicks at the host stand.
• Clean menus of food and stains.
• Perform other duties as assigned by the manager on duty.
• Thank guests as they leave and invite them to return.
• Relay guest comments or suggestions to the manager on duty.
• Explain the restaurant concept to guests.
• Give directions to the restaurant to guest inquiring for it.
• Input online orders into the POS.
• Review and confirm online reservations through OpenTable.

Qualifications

• No previous restaurant experience or training required. On the job training will be provided. Experience is a plus.
• Must be a team player and demonstrate organizational skills.
• Must have excellent interpersonal skills and confidence.
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Excellent verbal and telephone skills to be able to communicate clearly and effectively with our guest.
• Must have exceptional grooming habits.
• Ability to work in a fast paced environment.
• Fluency in other languages are a plus.
• Be flexible and willing to assist as needed to ensure all restaurant standards are met.