Ophthalmic Technician - Triage

Job Title: Ophthalmic Technician - Triage
Company: The Eye Institute of West Florida
Location: Largo, FL
Travel: Travel to our other offices in Clearwater, St. Petersburg and Tampa is required as needed. We do pay mileage reimbursement!

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Eyecare Certification Reimbursement
• Competitive Base Pay
• Employee Discounts
  
  

Hours:

• Full Time
• Our offices are open Monday-Friday 8am-5pm.
  • You may need to work a little earlier/later as needed.
    
    

Requirements:

• High school diploma or general education degree (GED) required
• 5+ years of ophthalmic clinical experience required
• Experience across multiple ophthalmic subspecialties preferred
• Strong working knowledge of ophthalmic emergencies and the ability to accurately triage over the phone
• Familiarity with ophthalmic surgical procedures and post-operative care
• Optical experience is a plus, but not required
  
  

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SUMMARY

Our multi-subspecialty Ophthalmology practice is seeking an experienced Ophthalmic Triage Technician to join our clinical support team. This is a phone-based role focused on assessing patient symptoms, triaging ocular complaints, and routing patients appropriately based on urgency. The ideal candidate will have extensive ophthalmic clinical experience, exceptional communication skills, and the ability to make informed decisions in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for patients calling with eye-related complaints, post-operative concerns, medication questions, or urgent symptoms
• Use established triage protocols and clinical judgment to determine the urgency of patient issues and direct them to the appropriate provider or clinic
• Document all patient interactions thoroughly and accurately in the Electronic Health Record (EHR)
• Educate patients on post-operative expectations, medication instructions, and when to seek emergency care
• Collaborate closely with Physicians, clinical technicians, and administrative teams to support seamless patient care
• Maintain accuracy and consistency in documenting symptoms, histories, and triage decisions
• Assist with administrative tasks including scheduling, routing messages, and preparing provider communications
• Utilize Excel for tracking, reporting, and documentation needs as assigned
• Provide exceptional customer service during every patient encounter (in person or via phone)
• Practice urgency at all times with patient’s time, as well as Doctor’s time and schedule
• Comply with all company policies and procedures, including HIPAA
• General office duties and cleaning to be assigned by manager
  
  

QUALIFICATIONS

• Provides excellent patient care and is energetic and empathetic with patients
• Must comply with HIPAA confidentiality standards when communicating patient information
• Excellent verbal and written communication skills with a professional and compassionate demeanor
• High attention to detail, accuracy, and strong commitment to timely follow-through
• Organizational skills with focus on tracking patient care and improving patient flow
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creates a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Ability to work weekends when applicable
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
  
  

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED) required
• 5+ years of ophthalmic clinical experience required
• Experience across multiple ophthalmic subspecialties preferred
• Strong working knowledge of ophthalmic emergencies and the ability to accurately triage over the phone
• Familiarity with ophthalmic surgical procedures and post-operative care
• Optical experience is a plus, but not required
  
  

LICENSES AND CREDENTIALS

• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred, but not required
  

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word and Outlook
• Experience using Electronic Medical Records (EMR) systems
• Computer proficiency and ability to quickly learn new applications
  
  

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (15%), sitting (70%), and standing (15%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.
  
  

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.