Ops Support Engineer

Bachelor's degree in Computer Science, Information Technology, or a related field.

Proven experience as an Operations Engineer or similar role in an IT setting.

Implement change management and incident management workflows, using ITSM tools e.g. AWS Quick, Zendesk, ServiceDesk to automate workflows is advantageous

Implement security and access control measures to control privileged access to test and production environment.

Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch) is preferred.

Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools e.g. Terraform, Ansible is preferred.

Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices.

Able to work collaboratively with a high performance team and influence with positive energy.

Resourceful and able to work out solutions with innovative thinking and new tech.

Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred.

Experience in AWS ecosystem services and development of AI applications demonstrating proficiency in RAG, tool calling, workflow automation, data lakes are highly advantageous.