Optical Network Engineer (NOC)

• Perform troubleshooting of optical devices such as Ciena 6500 and Infinera GX40 at Huts, Points of Presence (PoPs), and Data Centers.

• Manage dark fiber maintenance and respond to queries from the OSP team.

• Handle daily troubleshooting tasks involving multiple vendors for both software and hardware issues.

• Support incident management for optical devices, including hardware failures, power outages, and major fiber events.

• Coordinate with smart hands support and optical equipment manufacturers for issue resolution and service restoration.

• Work with ISPs and vendors to address network-related issues, including RMA processing and fiber repairs.

• Conduct and analyze OTDR testing results to troubleshoot fiber optic issues.

• Monitor long-haul and metro optical networks and resolve faults promptly.

• Collaborate and escalate cases with internal teams to restore services quickly and minimize downtime.

• Document operational procedures, improve workflows, and contribute to the creation of monitors, alerts, dashboards, and key metrics.

• Manage RMA processes with vendors and ensure proper documentation.

• Work closely with regional and international teams in optical and network operations. Weekend support may occasionally be required.

Requirements:

• Bachelor’s Degree (B.S/B.A) with 2 to 5 years of related experience or an equivalent combination of education and experience.

• Ability to build strong working relationships both internally and externally.

• Solid understanding of fiber optic technologies, including cable types, connectors, optics, and optical transport technologies.

• Strong communication skills to liaise effectively with service providers, colocation facilities, and ISPs globally.

• Hands-on knowledge of ROADM systems, coherent transponders, and long-haul optical network operations.

• Familiarity with Layer 0/Layer 1 traffic protection and restoration methods, including their advantages and disadvantages.

• Proficient in operating DWDM devices, understanding their components, and using CLI commands.

• Experienced in dark fiber testing and light level measurements.

• Good knowledge of networking protocols and general network operations.

Only shortlisted candidates will be notified

EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285

Ng Chin Shen I Reg. No: R25127347

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