Optics Hardware Services- Product Line Manager
Summary
Oversees Nokia’s Optical Hardware Services (HWS) portfolio, managing repair/exchange services, pricing, costing, and lifecycle from NPI to EOL, while collaborating cross-functionally with teams like Product PLM, Finance, and Delivery to execute service offers and support pre-sales.
The Optics HWS PLM works across NI Business Group teams to oversee and manage the Optics HWS service business. This position owns the Optics HWS service portfolio, service definitions, Statements of Work (SoW), service costing/pricing/margin, quote tool maintenance & support, provides support for pre-sales tendering and service contract closure, and oversees HWS Delivery in the day-to-day operational service delivery, cost management, and lifecycle
- Business owner for Optical products hardware services (HWS - repair / exchange services)
- Manage hardware services portfolio, master data (HWS Sales Items), costing and pricing for Optical Hardware parts through the lifecycle beginning with hardware service set-up at New Product Introduction (NPI) through End of Life (EOL) / End of Services
- Collaborate and coordinate with cross-functional teams to successfully deliver Hardware Service offers and associated value proposition / marketing collateral. Cross functional teams engagement includes: Product PLM, Quality, Supply Chain, Procurement, Industrial Engineering, Program Management, Pre-Sales, Services & Product Commercial Management, Controller / Finance
- Work with the Hardware Services delivery teams to drive execution of Optical product Hardware Services offers.
- Support Services Commercial Management, CDO CaPM & Program Management, and Sales to address customer support / operational issues and inquiries.
- Define strategy and pricing for Optics services pricing and maintain costing / pricing tools.
- Provide strategic and tactical costing and pricing support to Pre-sales Services Commercial Management organizations for new and renewal opportunities
Must Have
- 5 years of experience in Maintenance Operational and/or Business experience
- Bachelor’s Degree (Engineering or Telecommunications preferred) or Management Degree
- Demonstrated ability to lead & drive others across organizations in a matrixed cross-functional environment, including Finance, HWS Delivery teams, Repair Vendors, Product PLM, and management
- Strong analytical, verbal, written, and presentation skills
- Flexibility to work across global time zones
- Understanding and application of Accounting principles (P&L statement, balance sheet)
- Strong Microsoft Teams, Excel, PowerBI, and Powerpoint skills
Nice to Have
- Understanding and experience in Hardware Services end-to-end processes and able to identify resources to assist in wide range of projects, escalations
- Knowledge of Nokia tools and systems, examples: CARES/CDB/Entitlement, ngCRM / Sales Force, ALPIM, NEBA, LIBRA, Cockpit, PowerBI Reports, MQT/CareQT
- Project planning and management execution