Optometry Medical Assistant/Patient Services Representative

Job Title: Optometry Medical Assistant/Patient Services Representative

Department: Vision

Reports To: Clinic Operations Manager

FLSA Status: Non-Exempt

Summary:

Perform day-to-day functions of the clinics Eyecare department. Assisting with patient intake, preliminary testing and administrative tasks to ensure smooth clinic operations, a welcoming environment and excellent patient experiences while exemplifying a patient-centered service demeanor.

PRIMARY ACCOUNTABILITIES

• Answers phone calls

• Registers new patients

• Verifies patient data/insurance information in Electronic Health Record (EHR) and update when needed

• Acts as a liaison between patients and Optometrist(s) to assure patient continuity of care

• Assists patients with questions and helps direct them to the proper clinic resources

• Greets and checks in all patients and visitors.

• Collects payment for services (i.e.) copays

• Monitors patient wait times and notifies patients of delays

• Prepare patients for eye exams and procedures

• Performs threshold visual field exams, OCT scans and Retinal Photographs

• Record patient medical histories and update electronic health records (EHR)

• Perform preliminary vision tests (e.g., visual acuity, tonometry, autorefraction)

• Assist with contact lens fittings and patient education

• Maintain cleanliness and organization of exam rooms and equipment

• Schedule appointments (initial and follow up) and manage patient flow

• Support optometrists during procedures and follow-up care

• Ensure compliance with HIPAA and clinic protocols

• Assist Pediatric Medicaid patients in selecting frames

• Order and dispense eyewear to Pediatric Medicaid patients

• Perform adjustments and minor repairs to eyewear for Pediatric Medicaid patients

Operational Excellence

• Uses professional skills to the best of their ability

• Provides a positive patient-centered experience for every patient

• Considers safety of patients and works to help provide a safe environment

• Maintains a current up-to-date knowledge of new policies and procedures

• Works to create an efficient, highly productive environment utilizing LEAN methodology

• Adhere to all NOHN policies and procedures

• Other duties as assigned

Relationship Management

• Works collaboratively with all staff, providers and leadership

• Engages others as part of a team-oriented philosophy