Oracle CRM Techno Functional Consultant
Summary
Oracle CRM Techno Functional Consultant configures and supports Oracle Fusion CX Sales modules, gathers business requirements, and delivers integrations and production support for CRM solutions.
Reporting to the Manager, CRM Enterprise Applications, the Analyst will support, enhance, and deliver Oracle Fusion CX Sales solutions. This role partners with business users, implementation partners, and IT teams to provide functional and technical expertise across implementation projects, system enhancements, integrations, and production support.
Key Responsibilities
- Gather and analyze business requirements and translate them into Oracle Fusion CX Sales solutions.
- Configure and support Oracle Fusion CX Sales modules including, Opportunities, Accounts, Territories, Contacts, Forecasting, and Customer Management.
- Prepare functional specifications, process documentation, test scripts, and training materials.
- Manage project activities across Requirements, Design, Build, Testing, Deployment, and Support phases.
- Investigate and resolve application issues, perform root cause analysis, and ensure SLA compliance.
- Work closely with business stakeholders, vendors, and technical teams to deliver high-quality solutions.
- Conduct impact assessments for enhancements, Oracle quarterly updates, and business change requests.
- Provide production support, issue analysis, and root cause resolution.
- Execute SIT, UAT, deployment, and post-go-live support activities.
Qualifications
- Bachelor’s degree in computer science, Information Technology, or related discipline.
- 8+ years of Oracle CRM application implementation and support experience.
- Minimum 3 years of Oracle Fusion CX Sales experience.
- At least 2–3 full lifecycle Oracle Fusion Cloud or Oracle EBS CRM implementations.
- Knowledge of Oracle EBS CRM modules is preferred.
Required Skills
Functional
- Oracle Fusion CX Sales
- Lead & Opportunity Management
- Customer Management
- Sales Forecasting
- Territory Management
Technical
- Oracle Integration Cloud (OIC)
- OTBI & BI Publisher
- REST/SOAP APIs
- FBDI & ADFdi
- SQL / PL-SQL
Preferred Skills
- Exposure to Oracle Service Module.
- Experience in global manufacturing or high-tech environments.
- Agile/Scrum project delivery experience.
- Strong analytical, communication, and stakeholder management skills.
Key Competencies
- Business Process Analysis
- Solution Design & Delivery
- System Integration & Data Migration
- Production Support & Issue Resolution