Oracle CX Sales (Redwood)

Key Responsibilities include:

Supporting and managing Oracle CX Sales applications with Redwood UI enablement

Assisting in enabling Redwood features through functional setups, opt-ins, and configuration changes

Handling end-user issues related to Redwood UI and ensuring smooth adoption

Performing functional testing during quarterly releases and Redwood updates

Supporting UI personalization and standard configuration using Oracle tools

Working with business users to explain Redwood UI changes and drive adoption

Preparing user guides, SOPs, and training materials for Redwood changes

Supporting regression testing and validating system behavior post-release

Collaborating with technical and functional teams for issue resolution and enhancements

Ensuring alignment of Redwood UI with business processes and user experience standards

Technical Skills Required:

Knowledge of JavaScript event listeners for handling UI interactions

JavaScript, HTML, CSS

Git (version control)

Repository management

Workspaces and branching strategies

Code migration across environments (DEV, TEST, PROD)

Basic understanding of web UI customization and troubleshooting

Knowledge of OOTB AI functionalities in Oracle CX Sales / Fusion Cloud

Experience with Oracle Application Composer for extending and customizing CX Sales applications (fields, objects, page layouts, business logic)