Oracle HCM Help Desk Functional Consultant (Case Management)
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Description
Requirement details: Job Title: Oracle HCM Help Desk Functional Consultant (Case Management) Location: Remote Duration: 12 Months Responsibilities: Implement and configure Oracle HCM Help Desk. Manage HR Help Desk and Case Management functionality. Configure case categories, queues, priorities and assignment rules. Handle case routing, escalation and resolution. Configure HR service requests and employee self-service. Manage case lifecycle and workflow configurations. Perform SIT, UAT and funct…