Oracle Item Support

?? Querétaro, QRO

?? MXN $21,000 gross monthly salary (non-negotiable)

?? Hybrid work schedule: onsite Monday through Thursday

?? Advanced English required

We are seeking a Customer Master Data Analyst to join our Master Data team. This position is responsible for creating, maintaining, validating, and updating customer master data for operations across the United States, Canada, and Mexico, ensuring the accuracy, integrity, and quality of data that supports critical business processes.

Key Responsibilities

• Create, update, and maintain customer records in Oracle and related business systems.
• Review and validate customer creation and change requests, ensuring accuracy, completeness, and compliance with established policies and procedures.
• Investigate and resolve data quality issues, duplicate records, and customer master data discrepancies.
• Perform data cleansing, mass maintenance, and standardization activities.
• Partner with Sales, Finance, Customer Service, Supply Chain, and IT teams to validate business requirements and ensure data accuracy.
• Monitor and process requests within defined service-level agreements.
• Provide support to internal stakeholders regarding Customer Master Data processes and requirements.
• Participate in continuous improvement initiatives and process optimization efforts.
• Support data governance and compliance standards to maintain high-quality master data.

Qualifications

• 1 to 2 years of experience in administrative processes, data analysis, master data, or similar business operations roles.
• 1 years of Experience working with ERP systems such as Oracle, SAP, QAD, or similar platforms.
• Strong attention to detail and commitment to data accuracy.
• Advanced English proficiency (required).
• Intermediate to advanced Excel skills.