Oracle, PLSQL, Unix L2 PRofessional

Company Profile:.Responsibilities Direct Responsibilities . For a predefined applications scope take care of: . Incidents . Requests . Changes Ensure that SLA targets are met for above activities . Handover to Paris teams if knowledge and skills are not available in ISPL . Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) Contributing Responsibilities . Contribute to the knowledge transfer with Paris OPS teams . Contribute to the definition of procedures and processes necessary for the team . Help build team spirit and integrate into BNP Paribas culture . Contribute to the regular activity reporting and KPI calculation . Contribute to continuous improvement actions . Develop, implement, and manage ITSM processes based on ITIL or similar frameworks. . Oversee incident, problem, change, release and project management processes. . Work with cross functional teams to ensure IT services align with business needs and service level agreements (SLAs). . Conduct regular reviews of ITSM processes and recommend improvements. . Manage the IT service catalog and ensure accurate documentation of services and processes. Technical Behavioral Competencies . Knowledge and experience with RedHat Linux administration, Windows, AIX, WAS, CFT and MQ Series . Experience with Service Now ticketing system . Familiarity with Autosys . Knowledge on any monitoring tools (e.g., Dynatrace, SysDig, Kibana) . Familiarity with database technology is required: Oracle, SQL Server and MongoDB. Capability to execute basic scripts and queries . Familiarity with DevOps tools including Gitlab, Ansible, Jenkins. . Expertise in scripting on one of these (e.g., Python, Bash, PowerShell). . Familiarity with containerization technologies (e.g., Docker, Kubernetes). . Experience with any cloud platforms (preferably IBM Cloud). . Understanding of ITIL or similar ITSM frameworks tools(e.g, ServiceNow, JIRA service management) . Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.) . Ability to grasp functional knowledge of application . Good written and spoken English . Measure and identify areas for improving Quality and overall Delivery . Able to communicate efficiently . Good Team Player Specific Qualifications: Skills Referential (Required knowledge, skills and abilities) Technical Skills: . Linux/Windows . SQL/MongoDB . Cloud . Kubernetes and Gitlab Behavioral Skills: . Ability to collaborate / Teamwork . Communication skills oral written . Creativity Innovation / Problem solving . Critical thinking . Decision Making Education Level: Bachelor Degree or equivalent Location: Mumbai Life at CGI:It is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and directionYour work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertiseYou'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizonsCome join our team, one of the largest IT and business consulting services firms in the world.LI-SA2

• Dynatrace
• Microsoft SQL Server
• MongoDB
• Oracle
• SQLite