Oracle Sales Cloud and Service Cloud Consultant

JOB DESCRIPTION
We are looking for a skilled Oracle Sales Cloud and Service Cloud Consultant with 5-7 years of experience to implement, configure, and support Oracle Sales Cloud and Service Cloud solutions in Redwood.

Key Responsibilities:

• Implementation & Configuration: Lead end-to-end implementation lifecycle (requirements gathering, design, build, test, deploy) for Oracle Sales Cloud (CX Sales) and Oracle Service Cloud (B2B/B2C Service).
  
• Redwood Experience Design: Re-architect and configure existing Oracle CX applications using the modern Oracle Redwood UX framework, Visual Builder Studio (VBS), and Express Studio.
  
• Solution Architecture: Analyze business processes to design scalable, best-practice solutions spanning lead-to-opportunity management, service request management, knowledge bases, and omnichannel routing.
  
• Integrations & Customizations: Design and support integrations between Oracle CX modules and external ERP, CRM, or third-party platforms using Oracle Integration Cloud (OIC) or REST/SOAP APIs.
  
• Testing & Support: Lead User Acceptance Testing (UAT), address complex technical issues, and provide ongoing L2/L3 application maintenance and enhancement support.
  
• Stakeholder Management: Collaborate with cross-functional business leads, functional team members, and client architects to translate complex requirements into technical specifications.
  

REQUIREMENTS

• 5-7 years of experience with Oracle Sales Cloud and Service Cloud implementation and configuration
  
• Strong expertise in Oracle Redwood UX framework, Visual Builder Studio, and Express Studio
  
• Experience with Oracle Integration Cloud (OIC) and API integrations
  
• Proven track record in leading end-to-end CRM implementation projects
  
• Excellent stakeholder management and communication skills