Order Desk - Parts Coordinator

Position: RMA Receiver / Parts SupportSchedule: MON-FRI (8:30 AM - 5:30 PM)

Duties and Responsibilities
Duties and responsibilities may include but are not limited to the following:

Handling product returns
Distributing RMAs (Return Merchandise Authorizations)
Performs put away of merchandise and parts
Identify inventory discrepancies in Service Stock
Safely operate an order picker, reach truck, sit-down counterbalance, or powered pallet jack
Accurately receive, transfer, and check UPC-labeled inventory using an RF scan-gun
Assist in parts department support, receiving, and picking

Skills and Specifications

Proficiency with Microsoft Office Applications
Excellent communication skills (written/verbal) and interpersonal skills
Demonstrated organizational ability and follow-through
Demonstrated ability to work in a fast-paced, dynamic environment
Demonstrated ability to work harmoniously in a team as well as autonomously
Strong attention to detail
Excellent customer service skills
Strong sense of urgency
Must be able to lift at least 50 lbs without assistance using proper lifting techniques and/or with the assistance of a pallet jack
Must be able to stand and walk for extended periods of time
Must be able to work overtime as needed

Education and Qualifications

Minimum of a GED or High School Diploma, though an Associate's degree would be considered an asset
Must have intermediate computer skills and be familiar with RF scan-guns
Minimum of 3 years of relevant work experience, specifically dealing with returns and RMAs
Minimum of 1 year of forklift experience required; certification preferred