Order Entry Specialist
Versa-Tags™ has been serving promotional, automotive, and ad specialty distributors since 1970. Starting with the creation of the original, self-protecting Versa-Tag Key Tag, we have built a national reputation for producing quality printed products right here in the USA!
Versa-Tags is currently seeking a Order Entry Specialist to join our team!
Shift: Monday-Thursday 8:30am-5pm; Friday, 7:30am-4pm
What is a Versa-Tags Order Entry Specialist?
As an Order Entry Specialist in our Customer Support Department, you'll help take our customers' need into our Production team to make it a reality. We work with both stock and custom orders, and you'll make sure that the orders are input quickly and accurately so that Production knows exactly what the customer desires. This is a great role for someone who loves the details, and enjoys working in a fast-paced environment. From our Versa-Tags Key Tag to custom graphics, you'll know our products inside and out to make sure they're entered with speed and accuracy. You may assist your fellow team members with customer calls, and will at times call the customer directly to make sure you know exactly what is needed to get everything entered into our ERP system and ready to produce.
What does your day look like?
- Use extensive knowledge of products, materials, and services we provide to achieve high customer satisfaction
- Receive, review and enter customer purchase orders (POs) by verifying item, pricing, customer and shipping information
- Resolve discrepancies by following standard processes or escalating order issues to relevant team
- Compare data with original purchase order (PO) to verify order entry is accurate and complete
- Answers phones when necessary, providing excellent service to all customers, vendors, and stakeholders
- Work with the Customer Support Supervisor and with the General Manager if needed to ensure proper customer service is being delivered, and escalate issues or complaints appropriately.
- Inform customers of deals and promotions
- Take payment information and other pertinent customer account information, and enter/update in ERP system
- Enter all types of orders but not limited to: Approvals, reorders, stock and custom stock
- Other duties as assigned