SATAIR PTE. LTD.

Discussion

Order Fulfillment Specialist

Job Objectives:

Serve as the primary link between customers and Satair to drive the end-to-end management of Integrated Material Services (IMS) orders.

  • Ensure on-time parts availability
  • Ensure a high level of customer satisfaction
  • Execute all aspects of IMS order handling with energy and enthusiasm

Job Responsibilities:

  • Provide high quality customer service towards IMS customers
  • Understand customer requirements and transform into fulfilment actions
  • Act as the primary interface between the customer and the internal organisation for all aspects of the order management process
  • Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates
  • Seek alternative and innovative solutions to ensure on-time delivery of customer orders
  • Inform relevant stakeholders proactively on order status, especially for delays or critical parts
  • Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.
  • Hand over relevant tasks and related information to the 24/7 backup organisation.
  • Other duties reasonably determined from time to time by the Company
  • Provide timely, high quality responses to customer and internal requests
  • Monitor key performance indicators (KPIs) related to material order activity
  • Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required
  • Participate actively as part of the IMS local team to fulfil overall targets
  • Work together with the Planning Specialists to support high quality data is injected into the material planning process

Job Requirements:

  • Degree in Business, Supply Chain, Logistics, Aerospace or have relevant working experience
  • Minimum 3 years working experience
  • Understanding aviation business specifically in the area of spares supply chain management
  • Technical and process oriented background with the ability to understand and interpret technical documentation
  • Ability to understand your customer to develop and propose creative solutions
  • Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
  • Strong knowledge of data analysing applications such as databases and Microsoft Excel
  • Working knowledge of SAP R/3 would be advantageous

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