Order Fulfilment Specialist (Contract, MNC) #HYN
Summary
Process and prioritize customer orders, coordinate with logistics and warehouse teams, and ensure timely dispatch while maintaining accuracy and efficiency in a fast-paced environment.
Primary Responsibilities
- Prepare and prioritize customer orders to ensure a continuous and balanced workflow for the Order Processing team.
- Process customer orders accurately and efficiently in accordance with established procedures and service level agreements (SLAs).
- Verify order information including product availability, pricing, customer details and shipping requirements prior to processing.
- Monitor order queues and coordinate with Logistics to maintain smooth order flow throughout the day.
- Update order status accurately within the Order Management System.
- Identify and resolve routine order discrepancies, escalating complex issues where necessary.
- Coordinate closely with Customer Service, Warehouse and Logistics to ensure timely order fulfilment.
- Support inventory reconciliation and order verification activities where required.
- Identify workflow bottlenecks and recommend process improvements to enhance operational efficiency.
- Prepare, pack and organise completed orders for dispatch.
- Coordinate with external delivery providers and act as the point of contact for delivery-related matters.
- Ensure special delivery requests and urgent deliveries are fulfilled accordingly.
- Handle ad-hoc collection and delivery requests, including internal document runs and banking activities where required.
- Work collaboratively with Order Processing, Customer Service, Logistics, Warehouse, Sales and Finance teams.
- Ensure compliance with company policies, quality standards and operational procedures.
- Maintain accurate operational records and documentation.
- Support business continuity by providing operational assistance during peak periods or manpower shortages.
- Participate in cross-training initiatives to broaden operational capabilities.
- Undertake any other duties assigned by the supervisor
Requirement:
- At least 2 years of experience in order fulfilment, processing, logistics or supply chain.
- Strong attention to detail and accuracy
- Good organizational and time management skills
- Ability to work in a fast-paced environment
If you are interested in exploring this role or other current openings in the market, kindly email me at ashley.loo@recruitexpress.com.sg with your resume.
We regret to inform that only shortlisted candidates will be notified.
Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599
Recruit Express Pte Ltd Company Reg. No. 199601303W