Order Management & Customer Support Specialist

• Order Processing & Accuracy: Efficiently receive, verify, and process high-volume customer orders from multiple channels (phone, email, online) using our internal systems to guarantee 100% data accuracy.
• Customer Excellence: Handle inbound calls and inquiries professionally. Resolve customer issues, provide product availability updates, and proactively communicate delivery progress or changes to ensure maximum customer satisfaction.
• Logistics & Dispatch Coordination: Partner closely with warehouse teams, delivery drivers, and external logistics partners to coordinate smooth dispatch and ensure timely, on-time delivery fulfillment.
• Inventory & Stock Monitoring: Assist in monitoring inventory levels and collaborating with suppliers to maintain adequate stock levels and prevent fulfillment delays.
• Documentation & Reporting: Maintain meticulous and up-to-date records of customer orders, communication history, and tracking information.
• Process Optimization: Actively identify bottlenecks in the order management workflow and propose innovative solutions to enhance operational efficiency and the overall customer experience.

Requirements

• Proven experience in order processing, customer service, logistics coordination, or a similar operational role.
• Exceptional verbal and written communication skills with the ability to maintain clear, cross-departmental workflows.
• A knack for swiftly resolving order discrepancies and service-related issues under pressure.
• Proficiency in utilizing order management systems, XERO, or ERP tools, alongside comfortable handling high-volume calls.
• Highly organized, detail-oriented, and a proactive team player who thrives in a fast-paced environment.