Order Management Manager (Remote Night Shift) (TH)
About our group:
The AMER Seagate Order Management Team manages all Order Entry of Customer Orders for both EDS & Core from the Americas region. This Senior Manager position leads the AMER Order Management & WW EDS Order Management Team located Thailand.
About the role - you will:
- Lead and manage the AMER and WW EDS Order Management teams to ensure timely and accurate processing of customer orders.
- Regularly communicate with the teams to provide updates, gather feedback, and drive continuous improvement.
- Collaborate with IT support to resolve system issues and participate in user acceptance testing (UAT).
- Liaise with internal stakeholders to manage and resolve operational challenges.
- Ensure standardization of order management processes across regions and coordinate with global teams for consistency.
- Document and streamline workflows to enhance efficiency and reduce errors.
- Support teams in achieving performance goals and KPIs.
- Make strategic decisions and allocate resources effectively to meet business objectives.
About you:
- An effective communicator with strong interpersonal skills to lead cross-functional teams.
- Experienced in team leadership, collaboration, and providing training and guidance.
- Skilled in problem solving, coaching, and conflict resolution.
- Fluent in English
Your experience includes:
- Proficiency in SAP and MS Office applications.
- Strong analytical skills with experience in data analysis using various tools.
- Bachelor’s degree and/or equivalent experience in a related field.
Location:
Remote Teparukม Thailand
Home to over 4,000 employees, our Teparuk site produces nano-recording heads, a crucial component for the read/write functionality of hard disk drives. Our Teparuk facility is a vibrant and active workplace. Here, you and your colleagues can enjoy breakfast, lunch, dinner, and snacks at our 24/7 on-site canteen and coffee shop. Take a few laps around our running track Seagate Internal or enjoy volleyball, ping pong, badminton, or football at our on-site gymnasium and fitness center. We also offer music, dance, and yoga activities. Enjoy numerous on-site festivals and celebrations, as well as opportunities to give back to the local community
Location: Remote Thailand
Travel: None