Order Management Solution Specialist

Summary

Oversee and optimize DHL's order and shipment processes in Jakarta, ensuring compliance with SOPs, managing customer approvals, and tracking KPIs for logistics operations.

Objectives

Drive continuous improvements in operational processes to meet customer SOP requirements, ensuring all daily activities are executed accurately, efficiently, and on track

Job Duties

Continuously review and enhance operational processes to ensure accuracy, compliance, and adherence to customer SOPs and internal IOP standards, especially in data and document management to achieve productivity goals.
Monitor KPIs to identify successes, recurring issues, and opportunities for improvement.
Act as the primary point of contact for shipment arrangements, including checking and obtaining customer approvals.
Handle customer service matters and manage operational exceptions.
Ensure accuracy of data entry in InforNexus to maintain reliable visibility for customers.
Manage shipment bookings with shipping lines.
Guide vendors to comply with SOPs and provide support through training or education programs.
Ensure timely collection of invoice payments and manage outstanding local invoices.
Oversee daily tasks related to account management, ensuring all activities remain on track.
Manage monthly file closing and ensure proper document filing and archiving.
Comply with all QHSE procedures and regulations.
Actively participate in QHSE programs and initiatives.

Job Requirements

Minimum 4 years of experience in freight forwarding or logistics operations, including PO management; at least 2 years in a supervisory role.
Bachelor’s Degree in any major.
Strong managerial skills, including planning, organizing, and directing work in PO management or end‑to‑end supply chain operations.
Proficiency in English, both written and spoken.
Results‑oriented mindset with the ability to deliver performance while maintaining respect and professionalism.

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