Order Management Specialist
Summary
Process and track sales orders, verify inventory and pricing, and resolve customer inquiries using CRM and OMS tools in a collaborative IoT company.
Impinj is a leading RAIN RFID provider and Internet of Things pioneer. We’re inventing ways to connect every thing to the Internet — including retail apparel, retail general merchandise, healthcare items, automobile parts, airline baggage, food and much more. With more than 100 billion items connected to date, and multiple Fortune 500 enterprises around the world using our platform, we solve for a better understanding of our world. If it’s a thing, we’re working to connect it. Join Impinj and help us realize our vision of a boundless IoT— connecting trillions of everyday items to the Internet.
Team Overview:
We are looking for a detail-oriented Order Management Specialist to join our collaborative, team-oriented Order Management group. We value partnership, open communication, and supporting one another to achieve shared goals. This is a highly collaborative role where success comes from working together not as individual contributors, but as a cohesive team. This role is critical in managing order workflows, supporting account management, and ensuring seamless communication between internal teams and customers. If you have a keen eye for detail, strong communication and organizational skills, and a passion for operational excellence, we’d love to hear from you!
What You Will Do:
- Accurately review and process incoming sales orders, including verifying customer details, product configurations, pricing, inventory availability and delivery terms. Conduct peer reviews to ensure accurate order entry
- Assist in managing inventory locations for efficient organization and retrieval
- Process and consolidate orders to optimize shipping efficiency
- Monitor order progress throughout the fulfillment cycle, identifying potential delays, and proactively communicating updates to customers and internal teams
- Maintain and send weekly backlog reports to customers
- Address and resolve customer inquiries via SFDC, providing effective support and ensuring issues are resolved in a timely manner
- Work closely with sales, product management, operations, logistics, and accounting to ensure smooth order processing and timely delivery
- Manage and route customer inquiries to the appropriate teams for efficient follow-up
- Maintain accurate order information within the company's order management system
- Assist in generating reports on order metrics such as backorders, fulfillment times, and sales trends
- Ensure adherence to company policies and procedures related to order processing and fulfillment
What You Will Bring:
- Skills and experience commensurate with 2+ years as an Order Management Specialist in a complex environment with increasing responsibilities
- Excellent communication and customer service skills
- Self-motivated with a knack for being meticulous and detail-oriented
- Customer-focused mindset with a commitment to quality service
- Ability to work effectively in a fast-paced environment with tight deadlines
- Proficiency with Order Management Systems (OMS) and ERP platforms
- Experience working with D365 and Salesforce.com is preferred but not required
Compensation & Benefits:
The benefits listed below may vary depending on the nature of your employment with Impinj and the country where you work.
The typical base pay range for this role across the US is $28.60/hr - $43.26/hr. Individual base pay depends on various factors such as complexity and responsibility of role, job duties, requirements, and relevant experience and skills. Both market wage data and the mid-point of the pay range is reviewed and used as the starting point for all new hire offers. Offers are made within the base pay range applicable at the time.
At Impinj certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. US based employees have access to healthcare benefits; a 401(k) plan and company match among others.
For a more comprehensive list of US employment benefits, click here.
US Export Controls:
This position has access to technologies or data subject to U.S. export control regulations. Under these laws, the release or transfer of export-controlled items or information to individuals who are not classified as "U.S. persons" (as defined by Immigration & Nationality Act) may require prior authorization from the U.S. government. We may require additional documentation related to national identity to determine whether an export compliance license is required for any export-controlled items. This information is requested solely for the purpose of complying with U.S. export control laws and will not be used for other purposes. Learn more about export compliance here.
Why work at Impinj:
Know you’re making a difference. Competitive benefits. Support for remote work or a desk with a view. Weekly Q&A sessions with our executive team. Impinj provides an environment that fosters openness and innovation and is developing technology that delivers a positive impact on the world. Collaboration and teamwork are highly valued, and accomplishments are duly celebrated. We have an open paid time-off policy paired with a respect for work/life balance. Our headquarters is located in Seattle with spectacular views of the Olympics, Lake Union, and Mt Baker, which can be enjoyed from our rooftop deck. Our Brazilian site is in Porto Alegre, Rio Grande do Sul state, at “Tecnopuc,” a technology park that offers a very nice workplace for the development of groundbreaking technologies. Impinj is committed to creating a diverse and inclusive work environment and welcomes applicants from all backgrounds.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.