Order Management Specialist with French - Customer Service

We are seeking individuals to join our expanding team as we build and enhance our structures to better serve our customers.

RESPONSIBILITIES:

• Serve as the primary contact for customers, managing daily communications with professionalism and care.
• Oversee the entire order processing cycle, ensuring accuracy from entry to delivery using SAP.
• Track order statuses and shipments, monitoring stock levels and delivery performance.
• Address order discrepancies, urgent requests, and service challenges effectively.
• Collaborate with various teams, including sales, supply chain, and production, to facilitate seamless operations.
• Manage customer credit limits, proactively reporting any risks or disputes.
• Anticipate customer needs to enhance service quality and prevent issues before they arise.

REQUIREMENTS:

• Previous experience in customer service, logistics, or order management roles.
• Proficiency in SAP and Microsoft Office, specifically Excel.
• Excellent organizational abilities and problem-solving skills.
• A customer-focused attitude with keen attention to detail.
• Fluent in both English and French.
• Capable of thriving in a fast-paced environment and prioritizing effectively.

WHY JOIN?

Become part of a forward-thinking organization where your contributions will help shape the materials of tomorrow. They offer:

• Endless career growth and development opportunities.
• Insightful international experiences in a culturally diverse workplace.
• Access to leading experts and ongoing learning through their dedicated training platform.
• Competetive salary package consisting of base salary and annual bonus
• Hybrid working model (50/50 after onboarding)
• A comprehensive benefit packages tailored to support the well-being and professional growth of employees
• Access to their internal learning & development university for a further career growth.