Order Management Specialist with Turkish

Location: Kraków

Office attendance: 2/3 days per week in the office

Contract of employment: full-time

Level: Mid / Senior

Recruitment process: online

Order Management Specialist with Turkish

This role supports the Cluster Supply Chain team in customer service, order management, and execution.
Key responsibilities include coordinating tasks with customers at national and state levels, supporting supply chain training, and collaborating with departments to resolve issues and implement actions.

Responsibilities:

• Process and update customer orders in the system
• Check product availability, pricing, and coordinate deliveries
• Communicate with customers regarding order changes and stock issues
• Create delivery orders and follow up with warehouse and transport teams
• Handle returns and support issue resolution with customers
• Collaborate with sales, customer service, and other departments to ensure smooth order execution

Qualifications:

• University degree
• Proficiency in English and Turkish (both written and spoken)
• Minimum 1 year of experience in customer service, order management, procurement or a similar role, prefereably in shared service enviroment
• Customer-oriented mindset
• Good command of MS Excel and the Office suite
• Ability to manage multiple tasks and meet tight deadlines
• Knowledge of SAP will be considered an advantage

We offer:

• Comprehensive training to ensure success in your role
• Technical or managerial career path (everyone can develop their leadership skills)
• Be a part of a truly awesome team in a well - located office in Kraków
• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
• Life insurance
• Private medical care
• Flexible working hours
• Great atmosphere and comfortable working conditions
• Stable job and cooperation with friendly and high qualified team
• Soft skills development
• Integration events
• International team and non-corporate work enviroment

Recruitment proces:

1. Short interview with Antal Consultant
2. Interview with HR
3. Interview with HR & Hiring Manager
4. Employment