Order Management 中/英文客服人員

【本職缺優先審核至應用材料公司官網投遞人選】請至應材官網上傳履歷表：
https://careers.appliedmaterials.com/careers/job/790318222293

【Talents who apply job through Applied Materials Career Website will be reviewed and considered as top priority】Please apply job here:
https://careers.appliedmaterials.com/careers/job/790318222293

As a Customer and Commercial Operations Specialist (Order Management) in Applied Materials, you'll be responsible for:

• Support quotes, orders, RMAs, and warranty claims; follow up on open transactions.
• Coordinate with internal teams to resolve delivery holds; execute TKM kit requests.
• Assist with billing and invoice reconciliation across TPM/FPM/TKM/Spares/Services.
• Help resolve invoice disputes and support AR follow-ups and delivery coordination.
• Provide proactive updates on high-value orders; expedite parts with internal teams.
• Monitor past-due and obsolete/problem parts; build system and process knowledge.
• Participate in system testing (RIT/UAT) and assist in resolving basic system issues (e.g., B2B, ASN) under guidance.
• Ensure assigned tasks follow established compliance procedures, standard POA and contribute to team-level KPIs and company goals.
• Support customer satisfaction by responding professionally to inquiries and resolving basic issues with empathy.
• Assist with MDG customer master setup and entitlement compliance under supervision.