Order Takers
Summary
Handles hotel maintenance requests by logging, assigning, and tracking work orders, coordinating with staff, and ensuring timely completion while providing customer service.
Receive maintenance requests via telephone, email, work order systems, or in person.
Assign work orders to the appropriate engineering or maintenance
technicians with front oiffce
Monitor the progress of work orders and follow up to ensure timely completion.
Communicate work order status and estimated completion times to requestors.
Maintain accurate records of maintenance requests, completed work, and outstanding issues.
Coordinate with engineering staff, housekeeping, security, and other departments to ensure efficient service delivery.
Escalate emergency maintenance issues to supervisors or the Engineering Manager immediately.
Prepare daily work order reports and maintenance logs.
Ensure all documentation is completed in accordance with company policies and procedures.
Maintain confidentiality of operational information and provide professional customer service at all times.
High school diploma or equivalent; additional administrative or technical training is an advantage.
Previous experience in facilities management, engineering administration, hospitality, or customer service is preferred.
Experience using CMMS or maintenance management software is an advantage.
experience is an asset
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus