Order to Cash Manager

# O2C (Order to Cash) Manager ## Company Overview Dawntech Electronics Pvt Ltd. was founded in 2018 and is a fully funded entity backed by the Sattva Group. We are a leading seller for our partner in the Television and large appliances sector. Our mission is simple - to make premium electronics more accessible, reliable, and hassle-free for every customer. With a focus on trust, efficiency, and scale, we connect global brands to millions of Indian households, delivering not just products but confidence and convenience with every order. ## Job Summary The O2C Manager is responsible for managing the end-to-end Order-to-Cash process to ensure efficiency, accuracy, and compliance with organizational policies and regulatory requirements. This role oversees accounts receivable invoicing, collections, cash applications, AR balance sheet, P&L Account review, customer account reconciliations, and related reporting. The O2C Manager plays a key role in optimizing cash flow, minimizing risk, and improving customer satisfaction. ## Responsibilities - **Process Management:** Lead and manage the O2C process, ensuring seamless invoice processing, timely collections, and cash applications. Establish and maintain standard operating procedures (SOPs) and key performance indicators (KPIs). - **Collections and Dispute Resolution:** Manage collections activities to ensure timely receipt of payments. Resolve customer/vendor disputes and payment discrepancies in collaboration with relevant teams. - **Cash Application:** Supervise the application of incoming payments to customer accounts and ensure accurate and timely allocation of receipts. - **Reporting, Reconciliation, and Analysis:** Prepare regular reports on O2C metrics such as Days Sales Outstanding (DSO), overdue accounts, and cash flow forecasts. Review balance sheet reconciliations and ensure accurate revenue accounting. - **Team Leadership and Collaboration:** Manage and mentor the O2C team, providing guidance and professional development opportunities while collaborating with cross-functional teams. - **Compliance and Controls:** Ensure adherence to company policies, internal controls, and regulatory requirements. Conduct periodic audits of O2C processes to identify and mitigate risks. ## Qualifications - **Education:** B.Com or MBA with a minimum of 8+ years of relevant experience. - **Technical Skills:** Strong Excel skills and ability to handle volumes; knowledge of Oracle ERP is preferable. - **Soft Skills:** Good communication skills, ability to multi-task, and deal with ambiguity. ## Preferred Skills - Understanding of the retail/e-commerce business; prior experience in a complex retail organization. - Proven ability to develop new ideas and creative solutions. - Proven ability to work successfully in an ambiguous environment. - Proven ability to meet tight deadlines and prioritize workload. ## Experience Minimum of 8 years of relevant experience in a finance or accounts role, specifically in order-to-cash processes. ## Environment The position is located in Bangalore, India, and may involve collaborating with cross-functional teams in a fast-paced environment. ## Salary Salary information is not specified. ## Growth Opportunities Potential opportunities for career advancement within the Finance & Accounts department as the company continues to grow. ## Benefits Benefits information is not specified.