Organizational Change Management Lead (PROSCI, ADKAR, CCMP Cert.)

We are looking for an experienced Global Organizational Change Management (OCM) Lead to join a strategic AI transformation initiative within a global organization operating in the Diagnostics and Healthcare sector.
In this role, you will lead the organizational, behavioral, and cultural adoption of AI-powered solutions including Service Copilot, Operational Support Chatbots, VoiceBot, and AI-driven Summarization capabilities. Working closely with executive stakeholders, business leaders, and regional teams, you will ensure successful adoption of new ways of working across global Service organizations, supporting the organization's long-term Diagnostics Service Strategy 2030+ vision.

Work Mode: Remote 100%

Job Responsibilities

• Develop and execute a comprehensive Change Management Strategy aligned with the Service AI Program Roadmap and the broader Service Strategy Change Architecture.

• Conduct end-to-end Change Impact Assessments (CIA) covering People, Organization, Processes, Tools, and Data dimensions.

• Design and measure change readiness, adoption, and engagement through surveys, pulse checks, and adoption metrics such as System Usability Scale (SUS) and AI adoption KPIs.

• Partner with executive sponsors, global leadership teams, and program stakeholders to align messaging and reinforce change leadership.

• Identify and mitigate resistance to AI adoption, including concerns related to job transformation, change fatigue, and trust in GenAI / LLM outputs.

• Create compelling WIIFM (What's In It For Me) narratives tailored to different operational personas, including Field Service Engineers (FSE), Customer Support Agents (CSC/RCSC), Application Specialists, and Service Leaders.

• Build, activate, and support a global Change Agent Network across EMEA-LATAM, APAC, and North America.

• Collaborate with Learning Excellence and People Stream Teams to design AI Literacy Programs, role-based learning journeys, and capability-building initiatives.

• Partner with Strategic Communications to create targeted communication campaigns that simplify complex AI concepts and accelerate adoption.

• Establish effective feedback loops to continuously gather user insights and optimize deployment strategies

Expectations

• Master's degree in Business Administration, Organizational Psychology, Human Resources, Change Management, or a related field.

• Mandatory PROSCI, ADKAR, CCMP, or equivalent professional Change Management certification.

• Minimum 5-7 years of experience leading large-scale Organizational Change Management (OCM) initiatives within complex global organizations.

• Proven track record delivering change programs related to Digital Transformation, Artificial Intelligence, Generative AI, Microsoft Copilot, enterprise platforms, or service automation initiatives.

• Strong expertise in Change Impact Assessments, Stakeholder Mapping, Change Readiness Measurement, and adoption frameworks.

• Experience developing and managing global or regional Change Agent Networks.

• Excellent facilitation, coaching, stakeholder engagement, and conflict-resolution skills.

• Ability to translate complex technical and AI-related concepts into clear, engaging, human-centered communication.

• Strong executive presence and experience working with senior leadership teams.

• Fluency in English (written and spoken).

• Experience in Healthcare, Diagnostics, Life Sciences, Medical Technology, or Technical Field Service Operations will be considered a strong advantage.

We Offer

• Ongoing support from a dedicated agent, taking care of your project continuity, client contact, necessary formalities, work comfort and development,

• Consultant Development Program– advice on growth planning based on the latest trends and market needs in IT, including consultations with agents and growth mentors,

• Access to 7N Learning & Development– a development and educational platform with webinars, a library of articles and industry reports, and regular invitations to one-time and recurring development events – technical, business, and lifestyle,

• Spectacular integration events, both for you (e.g., annual Kick-Off trip, Christmas parties, or Summer Olympics sports events) and for your loved ones (e.g., family picnics, movie premieres),

• Professional developmentnot only during the project – you can get involved in knowledge transfer to others within the 7N Services offering directed at 7N clients,

• Relationships and access to the knowledge of the most experienced IT expertsin the market – the average professional tenure of our consultants in Poland is over 10 years,

• A complete benefits package, including funding for medical care, life insurance, sports cards for you and your loved ones, as well as discounts in stores in Poland and abroad.

About 7N

Constantly searching for projects, difficult rate negotiations, lack of development support – sounds familiar? At 7N, you gain not only stability of contracts but also the personal involvement of a dedicated agent who ensures your professional comfort and continuous access to development initiatives.

Our mission is to provide stable and rewarding collaborations that drive your success as an IT expert and the success of our clients. We build long-lasting relationships based on Scandinavian values and 30 years of experience creating IT solutions for over 200 organizations.