ORTHOPEDIC NURSE NAVIGATOR | Ortho Clinic

Salina Regional Health Center

ORTHOPEDIC NURSE NAVIGATOR

POSITION SUMMARY
Under the supervision of the Director or clinic manager in collaboration with clinic physicians, mid-level providers, and surgery schedulers, the Orthopedic Nurse Navigator is an advocate, educator, and experienced guide for the surgical patient, as well as family members, through the total joint replacement continuum. The Orthopedic Nurse Navigator (ONN) will coordinate and oversee all aspects of patient care by working closely with providers, patients, and families pre-operatively, post-operatively, and post-discharge to ensure that patients receive timely high-quality care. The ONN assumes responsibility and accountability for optimal clinical outcomes and coordination of care activities for patients receiving orthopedic services, through joint replacement, general orthopedic surgery, and fracture care programs. The ONN serves as a consistent care coordinator ensuring timely access and seamless coordination of services throughout the continuum of total joint care. The ONN will provide medical information, education, and share knowledge regarding internal and external support services and resources. Will be responsible for facilitating: scheduling, coordinating follow-up care, and tracking patients to ensure completion of the recommended treatment plan. Will identify and assist patients and families in eliminating potential barriers to care by identifying and referring to appropriate resources. Performs as a positive member of the healthcare team.

POPULATION SERVED: Infant, Child, Adolescent, Adult, Geriatric
OSHA CATEGORY I

ESSENTIAL JOB FUNCTIONS

QUALITY
Develops standardized care plans in conjunction with the appropriate surgeons including pre-op, post-op, and discharge orders.
Identifies and tracka all pre-operative requirements for the patient and ensure they are completed; establishes and maintains relationship-based care with the patient and family.
Coordinates pre and post-surgical appointments and clearances; tracks physician appointment follow-ups (including patient’s PCP, surgeon, and other appropriate providers) at pre-determined intervals for the patient post-procedure.
Meets and documents aftercare housing floor plans, transportation concerns, Physical Therapy challenges, and coordinating placement as needed per insurance guidelines.

ACCESS
Communicates and collaborates with multiple providers and multi-disciplinary care team members to determine discharge destinations for patients post-procedure.
Follows-up with patients at pre-determined intervals and as needed throughout the episode of care based on patient status.
Serves as a clinical liaison with outside care providers including, but not limited to, home health nursing, PT/OT, rehab, and Skilled Nursing Facilities, as well as third-party administrators.

STEWARDSHIP
Learns and understands the various evolving requirements of insurers and regulators in relation to Total Joint Replacement care.
Works closely with Care Management, surgery schedulers, and centralized scheduling to optimize successful patient surgical outcomes.
Assists with Joint Academy class providing resources and addressing patient concerns.
Assures utilization compliance with payors, obtaining necessary authorizations, assisting in documentation, delay(s) in treatment, discharge, and denials.

ORGANIZATIONAL VALUES

PATIENT CENTERED
Keeps the welfare of the patient at the center of all decisions and actions by maintaining a customer-centered focus at all times.
Advocates for patients and their families by practicing behaviors that create a culture of patient focused activity.

QUALITY
Expects excellence of self and others.
Questions the status quo; uses creativity and innovation to engage in performance and process improvement.
Identifies and mitigates risk.

INTEGRITY
Is honest and ethical in all matters.
Demonstrates teamwork/cooperation within and across departments, understanding others perspectives and resolving conflict constructively.

TRUST
Safeguards the privacy, security, and confidentiality of protected health information at all times.
Treats all people with dignity; supports diversity; and understands related issues.
Is flexible and adaptable to change; demonstrates a positive and supportive attitude; and willingly accepts change.

SUSTAINABILITY
Holds self and others accountable in the use of SRHC supplies, and completion of tasks in a timely, efficient, and productive manner.
Volunteers for or accepts new or additional duties/responsibilities for the greater good of the department, organization, and/or patient.

POSITION QUALIFICATIONS

MINIMUM EDUCATION
Completion of a medical assisting training program; or
Graduate from an accredited school of nursing licensed practical nursing program

MINIMUM EXPERIENCE
Six months clinical experience

REQUIRED REGISTRATION/LICENSE/CERTIFICATION
CMA, CCMA, NCMA, RMA certification; or
Current Kansas Licensed Practical Nurse license
Applicable Resuscitation and other position-related certifications must be obtained within the timeframe established by SRHC policy.

PHYSICAL DEMANDS
Lifts, positions, pushes and/or transfers up to 20 pounds
Prolonged, extensive or considerable standing/walking
Manual dexterity and mobility
Near acuity: ability to see clearly at 20 inches or less

WORKING CONDITIONS
Subject to varying and unpredictable situations
Subject to varying and unpredictable situations
Subject to many interruptions; pressure due to multiple calls, inquires, and/or deadlines
Subject to irregular hours (days, evenings, nights, weekends)

EMPLOYEE ACKNOWLEDGEMENT
In signing the job description, I attest that I will adhere to Salina Regional Health Center’s policies, procedures, and regulatory standards, including but not limited to complying fully with the Corporate Compliance Program and Code of Ethical Conduct; and participating actively in the Quality Assessment and Performance Improvement Plan, including identifying and mitigating risk to patients.

I acknowledge that I have read, understand, and accept the qualifications, responsibilities, and performance expectations outlined in the job description. I recognize that these duties form the basis for my performance evaluations, and that management reserves the right to assign additional tasks or change existing essential job functions as operational needs dictate. I confirm that I am able to perform the essential functions of this position with or without reasonable accommodation.