OT Network Service Operations Incident Manager
At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.
Join Us as an OT Service Operations Incident Manager!
Are you a skilled Incident Manager passionate about service continuity and operational excellence? We are seeking an OT Network Service Operations Incident Manager to lead resolution activities for critical incidents impacting network and call center infrastructure worldwide.
Sounds like your kind of challenge?
- Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.) - Hybrid work setup – 6x/month from the office in Kraków
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
- Proven experience in incident management within large-scale IT/OT infrastructure environments.
- Technical background in networks is highly desirable but not mandatory.
- Strong knowledge of ITIL framework and Agile methodologies.
- Excellent communication and interpersonal skills – able to engage effectively at all organizational levels.
- Strong leadership and coordination abilities, with a proactive approach to service improvement.
- Ability to work under pressure in high-impact situations and drive incident resolution to completion.
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.