UC
Unknown company
New
OT Support Engineer
Posted 6
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Summary
Provides 2nd/3rd line remote IT/OT support for complex customer environments — troubleshooting software, networking, and system issues, performing preventive maintenance, monitoring system health, and supporting upgrades, commissioning, and FAT/SAT testing. Core focus spans IT, OT, networking, and security.
IT/OT Support Engineer
About the Role
We are looking for an IT/OT Support Engineer to provide remote technical support, troubleshooting, maintenance, and monitoring for complex customer environments.
You'll work at the intersection of IT, OT, networking, software, and security , supporting customers and technical teams to keep critical systems stable, secure, and operational.
What We're Looking For
You have a strong technical foundation and enjoy solving complex problems remotely. You are analytical, proactive, customer-focused, and comfortable taking ownership of technical issues from investigation through to resolution.
What You'll Do - Provide 2nd and 3rd line remote IT/OT support and resolve incidents. - Troubleshoot software, networking, and system-related issues. - Perform remote preventive maintenance and proactively monitor system health and performance. - Support software upgrades, implementations, and release management . - Assist with commissioning, FAT and SAT testing of complex systems. - Analyse logs and system data to identify trends and root causes. - Coordinate escalations, repairs, and maintenance with internal teams and third parties. - Accurately document incidents, solutions, and activities. - Ensure relevant technical information is correctly shared with customers, technicians, and internal teams.
What You Bring - MBO Level 4 ICT level or equivalent experience. - Experience in IT/OT support, IT infrastructure, technical support, or a similar environment . - Good knowledge of IT, networking, and security technologies . - Understanding of OT/industrial environments . - Basic knowledge of ITIL 4 and service management. - Strong troubleshooting, analytical, and problem-solving skills. - Proactive and customer-focused approach. - Ability to work independently and take ownership of incidents. - Good English communication skills. - German is a plus.
Key Skills
Darwin Recruitment is acting as an Employment Agen...
About the Role
We are looking for an IT/OT Support Engineer to provide remote technical support, troubleshooting, maintenance, and monitoring for complex customer environments.
You'll work at the intersection of IT, OT, networking, software, and security , supporting customers and technical teams to keep critical systems stable, secure, and operational.
What We're Looking For
You have a strong technical foundation and enjoy solving complex problems remotely. You are analytical, proactive, customer-focused, and comfortable taking ownership of technical issues from investigation through to resolution.
What You'll Do - Provide 2nd and 3rd line remote IT/OT support and resolve incidents. - Troubleshoot software, networking, and system-related issues. - Perform remote preventive maintenance and proactively monitor system health and performance. - Support software upgrades, implementations, and release management . - Assist with commissioning, FAT and SAT testing of complex systems. - Analyse logs and system data to identify trends and root causes. - Coordinate escalations, repairs, and maintenance with internal teams and third parties. - Accurately document incidents, solutions, and activities. - Ensure relevant technical information is correctly shared with customers, technicians, and internal teams.
What You Bring - MBO Level 4 ICT level or equivalent experience. - Experience in IT/OT support, IT infrastructure, technical support, or a similar environment . - Good knowledge of IT, networking, and security technologies . - Understanding of OT/industrial environments . - Basic knowledge of ITIL 4 and service management. - Strong troubleshooting, analytical, and problem-solving skills. - Proactive and customer-focused approach. - Ability to work independently and take ownership of incidents. - Good English communication skills. - German is a plus.
Key Skills
Darwin Recruitment is acting as an Employment Agen...