OTC Service Delivery Operations Manager (Generic)
KEY RESPONSIBILITIES:
- Responsible for running a global operations team in alignment with client expectations as well as supporting company Account level deliverables
- Owns operational result delivery for Global Invoicing & Adjustments Leadership to include all aspects of team management and development, metrics, and quality optimization and the drive to retain a highly motivated and engaged team
- Owns completeness of desktop procedures - ensures that procedures are always up to date and are being adhered to
- Provide consistency across service teams in the delivery of global process specific services, ensuring processes and procedures are implemented and maintained
- Act as the key relationship point for the company with its client in respect of Invoicing and Adjustments activities - maintain strong partnership with the client
TO QUALIFY:
- Must be a graduate of any 4-year course
- With a minimum of 5 years leadership experience
- Must have at least 10 years background in Operational Management, finance and accounting (preferably OTC experiences such as billings and credit management)
- Experience in Project Management and Lean Six Sigma Certification is preferred